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Managed IT Service and Security provider

About ReformIT.

ReformIT is a Managed IT Service and Security provider with many years experience helping companies find the right IT solutions to meet the needs of their businesses.
Welcome To ReformIT

Managed IT Services

Founder, Neil Smith started working out of a bedroom on his own in 1998. Back then looking after primarily domestic clients is where it all started. Fast forward 24 years and we are a growing team of more than 20 staff with a huge amount of skill and more than 250 years experience between us.

Sarah Smith became Managing Director of ReformIT after several years working within the business, gaining hands-on experience across its operations. Her journey has been one of learning, adapting, and refining—developing the knowledge and insight needed to run the company’s day-to-day activities effectively.

Known affectionately as the “Process Queen,” Sarah brings a natural talent for structure and organisation to everything she does. These skills were shaped over time, inspired by watching Neil build the business during the first 12 years of their relationship. Today, she’s proud to be part of the engine that keeps ReformIT running smoothly, combining operational excellence with a deep commitment to the company’s values and people.

Providers of Excellent Service

Support All Businesses

ReformIT has extensive experience of dealing with small to medium sized businesses, so whether you are looking at moving some of your IT functions to “The Cloud”, taking on more staff, reviewing your IT security or you simply want to update your systems with the latest in technology, ReformIT will offer a free consultation and quote that is competitive and within your cost expectations.

We also work with larger businesses who have their own in-house IT manager or department. Co-managing your IT systems with your existing team and providing an extra level of support, or just out-sourcing some of the IT functions to us are ways we can help. Our breadth of experience across all types of businesses means we can help support your IT manager to select the best solutions in areas like IT security, Cloud and hardware. ReformIT is committed to open and honest communication, so however simple or complex your needs and our solutions, you’ll always get a straight answer in language you can relate to.

ReformIT is as revolutionary as the name suggests – no geek-speak and no talking in riddles. Whether you are Windows or Apple based (or both!), we can help give you complete technology peace of mind. Our Cheltenham based team are able to provide excellent service to companies in the whole of the UK.

Our Values

Leadership Team

Neil Smith

Neil Smith

Founder
Sarah Smith

Sarah Smith

Managing Director

Sean Rayner

Service Delivery Manager
Claire Wain

Claire Wain

Financial Controller

The Team

David Feeney

Account Manager
Juston Richmond

Justin Richmond

Account Manager

Sally Newman

Client Services Manager

Dave Powell

Client Services

Jen Slater

Sales Systems & Procurement

Kurt Lewendon

Service Desk Team Lead
James Meekums

James Meekums

Support Engineer
Alex Matarazzo

Alex Matarazzo

Support Engineer
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Phil O'Bern

Support Engineer
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Tim Walford

Support Engineer
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Simon Trinder

Workshop Manager
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Jason Russell

Project Engineer
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Shane Walker

Lead Project Engineer
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Brendan Sheppard

Technical Pre-Sales Consultant Ella Sadler
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Ella Sadler

Finance Assistant