Statistics That Show the Benefits of Outsourced IT Support

In 2024, many businesses are utilising outsourced IT support services to take care of their online issues, from cyber security solutions to cloud storage requirements. You may find yourself wondering what the advantages of these services are, and why your business could benefit from using them. What better way to present the many benefits of outsourcing your IT than to use actual statistics; statistics that represent real-life examples of outsourced IT support success? Let’s take a look at some of the most relevant stats that represent key services provided by IT businesses. 

Outsourced IT Support - The Key Statistics…

• In 2023, ransomware payments exceeded USD 1 Billion (around 800 million pounds sterling), hitting a record high [1]
• Hourly downtime costs have risen 32% in the last seven years. [2]
• 70% of companies find outsourcing cost-effective, as it reduces the costs of hiring in-house staff [3]
• 90% of companies consider cloud computing as a key enabler in their outsourcing efforts [4]
• 34% of B2B organisations in the UK outsource IT support, making it the UK’s most commonly outsourced service [5]
• When British businesses were asked what their main motivation was for outsourcing their IT support, almost half (48%) said they do so because they don’t have qualified/relevant staff, and three in ten (30%) do so because it delivers better results than resourcing in-house. The same proportion outsources IT because it’s cheaper (excluding staff costs), while 29% cite lower staff costs and 28% say it’s just a more efficient approach [6]
• Industry experts estimate that using an effective IT Help Desk can save an organisation up to 600 working hours each year [7]
• IT experts estimate that outsourced IT Support will help reduce IT costs by 25-45% and increase operational efficiency by 45-65% [8]
• 33% of companies want to improve governance, risk and security measures [9]
• Around the world, 78% of companies that outsource IT work have a positive attitude towards their outsourcing partners [10]
• 83% of IT leaders are considering outsourcing their security efforts [11]
• IT services hold an impressive 72% of all outsourcing contract values worldwide [12]
• In 2024, a UK Government survey found half of UK businesses have reported a cyber attack or security breach within the last 12 months. [13]
• In a UK study, 52% of businesses cited simplifying and consolidating IT as a driver of IT outsourcing [14]
• 75% of organisations said they were satisfied with their cloud service providers [15]
• When it comes to cloud services, more than 50% of respondents predict that over half of their application portfolio will be in the cloud within the next two years, driving further need for IT support [16]
• Organisations are increasingly spending more money on IT outsourcing: in 2022, 67% of executives reported an increase in budget for Operated Services, 57% reported spending more money on Managed Services, and 32% increased their budget for traditional outsourcing [17]

What Outsourced IT Support Services Do Businesses Offer?

As the statistics show, there is an increased demand for outsourced IT services in the UK and worldwide. Businesses are always looking to streamline their operations and reduce costs where possible, which is something that outsourced IT services aim to benefit. The main ways in which they can do so are through services such as:

• Help Desk Support
• IT Planning and Strategy
• 24/7 System Monitoring
• Current IT Infrastructure Audit
• Cyber Security Solutions
• Cloud Services

Statistics References

• Chainalysis [1]
• Network Depot [2]
• Radix [3], [9], [10]
• Deloitte [4]
• YouGov [5], [6]
• Network Depot [7], [8]
• Syntax [11]
• SpareMyTime [12]
• Techerati [13]
• ComputerWeekly [14], [15]
• PA Consulting [16]
• Krusche Company [17]

Are You Looking to Outsource IT Support for Your Business?

If you feel your business needs to tighten up on cyber security, move data to the cloud or create a new IT plan, our outsourced IT services could be for you. Get in contact with us today to discuss how we can help your business become smarter online.